Terms of Service

Welcome to Thehypeloom. These Terms of Service govern your access to and use of our website thehypeloom.in, including browsing, placing orders, making payments, receiving deliveries, requesting returns, and using any services provided by us.

By accessing our website, creating an account, placing an order, or using our services, you agree to be bound by these Terms of Service, our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies displayed on our website. If you do not agree with these Terms, please do not use our website or services.

1. About Us

This website is owned and operated by .Thehypeloom

Business Name: Thehypeloom
Website: thehypeloom.in
Email:  info@thehypeloom.in
Customer Support / Grievance Contact: support@thehypeloom.in
Phone: 8527125329

2. Account Terms

You may be required to create an account to access certain features, place orders, track purchases, save addresses, or manage returns.

When creating an account, you agree to provide accurate, complete, and updated information. You are responsible for keeping your login details confidential and for all activity that occurs under your account.

You must not use another person’s account without permission or provide false information while registering or placing an order. We reserve the right to suspend, restrict, or terminate accounts if we believe there has been misuse, fraud, suspicious activity, violation of these Terms, or unlawful conduct.

You are responsible for ensuring that your shipping address, phone number, email address, and order details are correct before placing an order. We will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by you.

3. Eligibility

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law. If you are using the website on behalf of a business or another person, you confirm that you have the authority to accept these Terms on their behalf.

If you are under 18 years of age, you may use our website only with the involvement and consent of a parent or legal guardian.

4. Pricing and Payment

All prices displayed on our website are in Indian Rupees unless stated otherwise. Product prices, discounts, offers, shipping charges, taxes, and payment options may change from time to time without prior notice.

We make reasonable efforts to display accurate pricing and product information. However, errors may occur. If a product is listed at an incorrect price due to a technical error, typographical error, system issue, or incorrect information from a supplier, we reserve the right to cancel or refuse the order, even if the order has been placed.

Payments may be accepted through available payment methods such as UPI, debit card, credit card, net banking, wallets, cash on delivery, or other payment options provided on our website. Payment processing may be handled by third-party payment gateway providers.

For prepaid orders, your order will usually be processed only after successful payment confirmation. For cash-on-delivery orders, we may verify your order by phone, email, SMS, or WhatsApp before dispatch.

5. Product Descriptions

We try to ensure that all product descriptions, images, sizes, colors, prices, and availability details are accurate and updated. However, actual product colors may vary slightly depending on your device screen, lighting, photography, or display settings.

Product measurements, fit, fabric details, and print appearance may have minor variations. Such small variations do not mean the product is defective.

We reserve the right to update product information, modify product designs, discontinue products, change prices, or correct errors at any time without prior notice.

6. Order Acceptance

Placing an order on our website does not automatically mean that your order has been accepted. After you place an order, you may receive an order confirmation by email, SMS, WhatsApp, or on the website.

We reserve the right to accept, reject, cancel, or limit any order for reasons including but not limited to:

  • Product unavailability
  • Payment failure or payment verification issue
  • Incorrect pricing or product information
  • Suspicious or fraudulent activity
  • Incorrect shipping address or contact details
  • Bulk purchases or suspected resale activity
  • Delivery restrictions in your location
  • Violation of these Terms

If we cancel a prepaid order after payment has been received, we will initiate a refund as per our Refund Policy.

7. Shipping and Delivery

We ship orders to serviceable locations within India through our shipping and logistics partners.

Estimated dispatch and delivery timelines are provided for general guidance only. Orders are usually processed within 4-5  business days, unless otherwise mentioned on the product page or during checkout.

Delivery timelines may vary due to factors beyond our control, including courier delays, weather conditions, strikes, lockdowns, incorrect addresses, failed delivery attempts, high order volume, public holidays, or remote-location restrictions.

You agree to provide a complete and accurate delivery address and to be available to receive the order. If delivery fails due to incorrect details, customer unavailability, refusal to accept the order, or repeated failed delivery attempts, additional shipping charges may apply.

Risk of loss or damage may pass to you once the product is delivered to the address provided by you or collected by your authorized representative.

8. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are subject to our Return & Refund Policy displayed on our website.

You may request a return or exchange within 48 hours of delivery, subject to product eligibility and condition. Products must generally be unused, unwashed, undamaged, and returned with original tags, packaging, invoices, and accessories, where applicable.

Certain products may not be eligible for return or exchange, including:

  • Customized or personalized products
  • Used, washed, damaged, or altered products
  • Products without original tags or packaging
  • Clearance sale or final sale items
  • Innerwear, hygiene-sensitive products, or other excluded categories
  • Products damaged due to customer handling or misuse

Refunds, if approved, will be processed to the original payment method or another approved method within 3 business days after the returned product passes quality inspection.

Shipping charges, cash-on-delivery charges, convenience fees, gift wrapping charges, or payment gateway fees may be non-refundable unless required by applicable law or unless the return is due to our error.

9. Cancellations

You may request order cancellation before the order is dispatched by contacting us at  support@thehypeloom.in or through the cancellation option available on our website, if provided.

Once an order has been shipped, it may not be eligible for cancellation and may instead be handled under our Return & Refund Policy.

We reserve the right to cancel orders due to product unavailability, payment issues, pricing errors, suspected fraud, delivery restrictions, or any other reasonable business reason.

10. Prohibited Uses

You agree not to use our website or services for any unlawful, harmful, fraudulent, abusive, or unauthorized purpose.

You must not:

  • Violate any applicable law or regulation
  • Provide false, misleading, or fraudulent information
  • Use the website for resale, scraping, copying, or commercial misuse without permission
  • Interfere with website security, servers, networks, or payment systems
  • Upload or transmit viruses, malware, spam, or harmful code
  • Attempt unauthorized access to accounts, systems, or data
  • Harass, abuse, defame, threaten, or harm others
  • Infringe our intellectual property rights or the rights of third parties
  • Misuse offers, coupons, referral programs, refunds, or return policies
  • Place fake orders, fraudulent COD orders, or orders with no intention of acceptance

Violation of this section may result in cancellation of orders, suspension of account access, refusal of service, or legal action.

11. Intellectual Property

All content on our website, including logos, product images, graphics, designs, text, icons, banners, videos, website layout, product descriptions, and brand elements, belongs to Thehypeloom or its licensors.

You may not copy, reproduce, modify, distribute, sell, publish, display, or use our content for commercial purposes without our written permission.

Using our brand name, logo, images, or content without authorization is strictly prohibited.

12. Third-Party Services and Links

Our website may use third-party services such as payment gateways, shipping partners, analytics tools, advertising platforms, or social media integrations.

We are not responsible for the actions, policies, performance, errors, delays, or security practices of third-party service providers. Your use of third-party services may be governed by their own terms and privacy policies.

Our website may also contain links to third-party websites. We do not control and are not responsible for the content, policies, or practices of those websites.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Thehypeloom shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of our website, products, or services.

We are not responsible for losses caused by:

  • Incorrect information provided by you
  • Failed or delayed delivery due to courier issues
  • Payment gateway errors or bank delays
  • Website downtime, technical errors, or cyber incidents beyond our reasonable control
  • Product misuse, improper care, or failure to follow washing/care instructions
  • Third-party service provider actions or failures

Our total liability for any claim related to a product or order shall not exceed the amount paid by you for that specific product or order.

Nothing in these Terms will limit any rights available to you under applicable Indian consumer protection laws.

14. Disclaimer of Warranties

Our website and services are provided on an “as available” basis. We do not guarantee that the website will always be uninterrupted, error-free, secure, or free from viruses or harmful components.

Products are provided as described on the product page, subject to reasonable variations in color, size, fit, fabric, print placement, and appearance.

15. Indemnity

You agree to indemnify and hold harmless Thehypeloom, its owners, employees, partners, suppliers, service providers, and affiliates from any claims, damages, losses, liabilities, costs, or expenses arising from:

  • Your breach of these Terms
  • Your misuse of the website or products
  • Your violation of applicable laws
  • Your infringement of third-party rights
  • Fraudulent, abusive, or unauthorized activity by you

16. Changes to These Terms

We may update or modify these Terms of Service from time to time. Updated Terms will be posted on this page with a revised “Last Updated” date.

Your continued use of our website after changes are posted means you accept the updated Terms.

17. Governing Law and Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes, claims, or legal proceedings arising out of or relating to these Terms, your use of the website, or your purchase of products from Thehypeloom shall be subject to the exclusive jurisdiction of the competent courts located in Raipur, Chhattisgarh, India, unless otherwise required by applicable law.

18. Contact Information

For questions, complaints, order issues, returns, refunds, or legal notices, please contact us at:

TheHypeLoom
Email:  info@thehypeloom.in
Website: thehypeloom.in
Business Address: Raipur,Chhattisgarh
Customer Support / Grievance Contact:  support@thehypeloom.in
Phone: 8527125329