Privacy Policy

This Privacy Policy explains how TheHypeLoom collects, uses, stores, shares, and protects your personal information when you visit or make a purchase from thehypeloom.in or interact with us through our website, email, advertisements, social media pages, or customer support channels.

By using our website, placing an order, creating an account, subscribing to our updates, or contacting us, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with this Policy, please do not use our website or services.

1. Information We Collect

We may collect the following types of information from you:

Personal Information

When you place an order, create an account, contact us, or interact with our store, we may collect:

Full name
Email address
Phone number
Billing address
Shipping address
Order details
Payment-related information
Customer support messages
Return, refund, or exchange requests

Payment Information

We do not directly store your complete card, UPI, net banking, or wallet details on our servers. Payments are processed securely through third-party payment gateways such as [Razorpay/Cashfree/PayU/Shopify Payments/Other Payment Partner]. These providers may collect and process your payment details according to their own privacy policies and security standards.

Order and Purchase Information

We collect information about the products you view, add to cart, purchase, return, or exchange. This may include product names, sizes, quantities, prices, discounts, delivery status, and transaction history.

Device and Website Usage Information

When you visit thehypeloom.in, we may automatically collect certain technical information, such as:

IP address
Browser type
Device type
Operating system
Pages visited
Time spent on the website
Referring website or advertisement
Location data at city/state level, where available
Website interaction data, such as clicks, cart activity, and checkout behavior

Marketing and Communication Information

If you subscribe to our newsletter, WhatsApp updates, SMS alerts, or promotional emails, we may collect your contact details and communication preferences.

2. How We Use Your Information

We use your information to operate our store, fulfill orders, improve your shopping experience, and communicate with you. This includes using your information to:

Process and deliver your orders
Confirm purchases and send order updates
Provide invoices, receipts, shipping updates, and delivery notifications
Handle returns, refunds, cancellations, and exchanges
Respond to your questions, complaints, or support requests
Verify payments and prevent fraudulent transactions
Improve our website, products, services, and customer experience
Personalize your shopping experience
Send promotional offers, product updates, and marketing messages, where permitted
Run advertisements and measure their performance
Maintain website security and prevent misuse
Comply with legal, tax, accounting, regulatory, or law enforcement requirements

We only aim to collect and use personal information that is relevant and necessary for the purposes described in this Privacy Policy.

3. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, and similar technologies to improve website functionality and understand customer behavior.

Cookies help us:

Keep items in your cart
Remember your preferences
Improve website speed and performance
Understand how visitors use our website
Measure marketing campaign performance
Show relevant ads on platforms such as Google, Meta, Instagram, or other advertising networks

You can disable or manage cookies through your browser settings. However, some parts of the website may not work properly if cookies are disabled, such as cart, checkout, login, or personalized features.

We may also use tools such as [Google Analytics], [Meta Pixel], [Shopify Analytics], or other analytics and advertising services to understand website traffic and improve our marketing.

4. Third-Party Services

We may share limited personal information with trusted third-party service providers who help us run our business. These may include:

Website hosting platforms, such as [Shopify/WooCommerce/Other Platform]
Payment gateways, such as [Razorpay/Cashfree/PayU/Other Payment Partner]
Shipping and logistics partners, such as [Shiprocket/Delhivery/Blue Dart/Ekart/Other Courier Partner]
Email, SMS, and WhatsApp communication providers
Analytics providers
Advertising platforms such as Google, Meta, Instagram, and other marketing networks
Customer support tools
Fraud prevention and security service providers
Accounting, legal, tax, or compliance service providers

These third parties are allowed to use your information only to provide services to us or to comply with applicable laws. However, they may also process your information under their own privacy policies, so we recommend reviewing their policies when you interact with their services.

We do not sell your personal information to third parties.

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Our security measures may include:

Secure checkout systems
SSL encryption on the website
Restricted access to customer data
Use of trusted payment gateways
Secure third-party service providers
Internal safeguards to prevent unauthorized use of information

However, no method of internet transmission or electronic storage is completely secure. While we work to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, legal compliance, accounting, fraud prevention, dispute resolution, and business recordkeeping.

For example, we may retain order, invoice, payment, shipping, and tax-related records as required under applicable laws. When information is no longer required, we may delete, anonymize, or securely archive it.

7. Marketing Communications

If you choose to receive marketing messages from TheHypeLoom, we may send you product updates, offers, discounts, launch announcements, and promotional content through email, SMS, WhatsApp, or other communication channels.

You can opt out of marketing communications at any time by:

Clicking the unsubscribe link in our emails, where available
Replying with an opt-out request, where applicable
Contacting us at info@thehypeloom.in

Please note that even if you opt out of marketing messages, we may still send you important transactional messages related to your orders, payments, shipping, returns, refunds, or customer support requests.

8. Customer Rights

Subject to applicable law, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request updating of your personal information
Request deletion of your personal information, where legally permitted
Withdraw consent for certain types of processing
Opt out of marketing communications
Raise a privacy-related complaint or grievance

To exercise these rights, you can contact us at:

Email: info@thehypeloom.in
Business Name: TheHypeLoom
Website: thehypeloom.in

We may need to verify your identity before processing your request. Some requests may be limited where we are required to retain information for legal, tax, fraud prevention, accounting, order fulfillment, or dispute resolution purposes.

9. Children’s Privacy

Our website and products are intended for general customers and are not specifically directed toward children. We do not knowingly collect personal information from children without appropriate consent where required by law.

If you believe that a child has provided us with personal information, please contact us at contact-thehypeloom@gmail.com, and we will take appropriate steps to review and delete the information where required.

10. Disclosure Required by Law

We may disclose your personal information if required to do so by law, regulation, court order, government authority, law enforcement agency, or legal process.

We may also disclose information when we believe it is necessary to:

Protect our rights, property, or safety
Protect customers or other users
Prevent fraud, abuse, or security threats
Enforce our Terms and Conditions
Respond to legal claims or disputes

11. Links to Other Websites

Our website may contain links to third-party websites, payment pages, social media platforms, courier tracking pages, or other external services. We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, website features, or customer service processes.

When we update this Policy, we will revise the “Last Updated” date at the top of this page. Your continued use of thehypeloom.in after any changes means you accept the updated Privacy Policy.